Patient-centred care approach prioritises individual patients’ needs, preferences, and values throughout their care journey, empowers patients to become active participants in their care, particularly during the decision-making process.
To adopt this approach, healthcare professionals must develop strong communication skills and serve as patient advocates to address patient needs effectively.
Key requirements required from health professionals include respect, clear communication to enable and empower active informed decision-making, providing emotional support that may accompany health issues, and enhancing comprehensive care including involving family and friends as well as ensuring easy access to needed health care services.
In Vietnam, this holistic approach has been part of hospital evaluation criteria since 2016 and has achieved significant success across healthcare institutions as well as nurturing more effective, compassionate, and more satisfying patient experiences.
However, healthcare facilities also face several challenges in implementing this approach, including limits in resources, staff training, and culture obstacles.
In the upcoming webinar, organised by OUCRU and Medisetter Vietnam, speakers MsC. Nguyen Quoc Giang and Dr. Pham Ngoc Thanh will host a special discussion about:
- Advantages and challenges of adopting this approach in Vietnamese healthcare settings, with real examples.
- Practical scenarios and lessions learned with speakers’ and partners’ clinical experience, emphasizing solutions to address challenges and improve patient satisfaction.
- Strategies to encourage patient-centred adoptation across all aspects of professional medical fields.
This webinar is a part of the long partnership between OUCRU’s Public and Community Engagement Group with Medisetter Vietnam, to improve communications skills for healthcare workers, thereby boost their confidence in communications with patients and enhance patient’s satisfactory in health settings in Vietnam. Watch other training recordings organised by us here.
Join us at 19:30 – 21:30 on Saturday, 26.04.2025 via Zoom.