- Group: SPHERES
- Location: West Lombok
- Hours of Work: 1.0 FTE
- Tenure: 2 months (subject to study period)
- Vacancy Reference: SPHERES – WhatsApp API Operator – West Lombok
Background
The Oxford University Clinical Research Unit (OUCRU) is a large-scale clinical and public health research unit, with sites offices in Ho Chi Minh City and Hanoi in Vietnam, Jakarta in Indonesia and Kathmandu in Nepal. In Vietnam, we are hosted by the Hospital of Tropical Diseases (HTD) in Ho Chi Minh City, and the National Hospital for Tropical Diseases (NHTD) in Hanoi. OUCRU Nepal closely collaborates with the National Academy of Medical Sciences in Kathmandu, and OUCRU Indonesia exists in partnership with the University of Indonesia. As a Wellcome Trust Africa Asia Programme, we have received considerable support from the Wellcome Trust since our establishment in 1991.
OUCRU’s vision is to have local, regional and global impact on health by leading a locally driven research programme on infectious diseases in Southeast Asia. Priority is given to health issues important to the hospitals where we work, and to the countries as a whole where we operate: Vietnam, Indonesia and Nepal. All work is intended not only to benefit the patients seen daily at our host hospitals, but also to help improve patient care.
Please see more information on OUCRU website: www.oucru.org
Job Summary
The WhatsApp API Operator will manage and optimize WhatsApp-based messaging systems to support communication, reminders, and information sharing across SPHERES project activities at district level. The role ensures effective setup, operation, monitoring, and troubleshooting of WhatsApp APIs for digital health interventions.
Key Responsibilities
- Configure and manage WhatsApp API platforms for automated messaging, chatbot services, and group communications.
- Monitor message delivery rates, system logs, and user responses to ensure reliable communication flow.
- Coordinate with technical teams to integrate WhatsApp APIs with dashboards, databases, and other digital health tools.
- Provide real-time support to field teams and troubleshoot technical issues related to WhatsApp messaging services.
- Document system processes and message templates, and ensure compliance with data protection and privacy regulations.
- Support other digital communication tasks as required for project implementation.
Requirements:
Essential Criteria
- Minimum Education Degree: Bachelor (D3 or S1) in Midwife field.
- Proficient in English
- 3–5 years of professional experience preferred; fresh graduates are also welcome to apply.
- Ability to monitor message delivery performance, system logs, and user interactions.
- Familiarity with digital communication or health information systems.
- Ability to support reliable and effective communication with field teams.
Desirable Criteria
- Experience supporting WhatsApp-based messaging platforms or digital health tools (advantageous; not a mandatory criterion)
- Familiarity with dashboards, databases, or chatbot services (advantageous; not a mandatory criterion).
How to Apply
Please submit the following documents by email to recruitment.id@oucru.org:
- Cover letter
- Curriculum vitae
- Names and contact details of a minimum of two professional referees
- Salary expectations
Email Subject: Please quote the reference “SPHERES – WhatsApp API Operator – West Lombok – Your name”
Deadline for submission: 24 October 2026
Only shortlisted candidates will be contacted.
Contact person
Sekar Khofidfah Maajid and Eka Yuninda